General

 
I want to buy the jacket how can I make payment?

You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.

How can I return the jacket if it is not my perfect fit or I dislike it after receiving?

Jacketism wants every customer experience to be convenient and satisfactory, we have return policy for 30 days of delivery. It means Regular Orders can be returned for refund or exchange within 30 days of delivery. However, personalized or other customized product will not be returned for refund or exchange under any conditions.

What to do if I am doubtful about size?

We advise you please view our size chart to know about your size. In case you are confuse related to size after the chart guide too, you can opt for custom made to measure option. Our CS representative will further guide you to get your perfect fit. Feel free to leave us message at contact@jacketism.com

What time my order will take to arrive at my place?

You order will be shipped within 10 business day but sometimes it may take 20 business days for the order to be delivered. It depends on what you have ordered.

How my product will be shipped?

We ship all orders through Express deliveries including DHL, FedEx, TNT, etc.

How long does it take for custom orders to be shipped?

As soon we receive measurements for custom orders, 30 business day will be taken to ship your order.

Does Free Shipping involves all countries?

Yes, free shipping is almost applicable on every country except from Russia, Brazil, Israel and OFAC and Sanctioned Countries.

What measures should I take if delivery gets too late?

In your order confirmation email we provide you date of delivery. Let the date to be arrived and you can keep check of order status by visiting Track-order Page. Enter your order ID and Last Name to know about your order. Tracking link will aid you in providing current information about order. In case your delivery date has crossed and the order is not received please inform us at contact@jacketism.com

What should I do if my payment is disapproved?

Your payment may refuse if you provide incorrect billing address, phone number, if your credit/debit card has expired or its limit is reached, or your PayPal account is out of funds. We recommend you to make the payment after sorting out all the issues.

Who is liable to pay custom & import charges?

After the parcel is reached to its destination the charge of custom or import duties will be inclined and that is payable by the person who is receiving the parcel (this also includes retail & wholesale customers). If you want to know about the charges you may contact your local custom officers. Jacketism is not liable to pay custom & import charges.

Custom 

 
How to get custom jacket of my own choice?

Your own designs are highly valued. If you want to place an order for Custom Jacket please visit iCustomize section of Jacketism and tell our team about details you have.

What details I should provide to get custom jacket?

You don’t need to worry much about the details. Just simply share the picture or any design you have for guidance and write the summary of your jacket in the Form.

Is there any cost regarding discussion of the custom product?

Stay easy we do not charge for discussion instead we are pleased to guide our valuable customers. For your convenience we make an illustration for your custom product.

What products does Jacketism customize?

We are keenly dedicated to shape your ideas into reality. Our customization feature is not limited to jackets only. We do customize jackets & costumes for your super kids and exclusive bags for you.

Can I get my custom jacket in any fabric other than leather?

Yes, you can get custom jacket in any fabric Whether it be Wool, Cotton, Polyester, Suede, Nylon, Satin, Fleece or Denim.

What kind of bags do you customize?

We design all kind of bags which you may like to get customized. Whether it is tote, clutch, wallet, duffle, laptop sleeves, satchel or any other. Just let us know about the design and our designers will make it happen.

How you guarantee satisfaction in custom products?

We realize your concerns about design, size and quality of your custom order. Our designers are highly talented and devoted to create masterpiece of your choice. We look into every aspect; Design, Size & Quality thoroughly before dispatching.

Can I return my custom products for refund or exchange?

In case of custom products it is not acceptable for us to refund or exchange as your custom products are only made for you; according to your details & size. However we do first alteration free of cost if it doesn’t fit you perfectly.

How long it would take for my custom order to be delivered?

We try our level best to minimize time for custom orders and mostly ship within 30 business days. We do not have specific time due to different nature of orders. However while placing the order, we suggest customers to ask for deadline or expected delivery date from our CS representative.

Whom should I contact for assistance?

If you need any kind of help don’t hesitate, we are always available for you. Please contact us at contact@jacketism.com